FAQ: Rinsten Spring - The Ultimate Bicycle Shock Absorber.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I adjust the Rinsten Spring?

Answer - Yes, you can adjust the saddle in neutral/2 degree tilt position. In the video, we used a prototype, which was made on purpose with the bigger degree to avoid fraud or copies, as we were on the final stage of patenting Rinsten Spring at that moment.
In reality, the degree is 7 and can be adjusted as per manufacturer advice.

Last updated: July 28, 2017 10:29

What is the size of Hexa Nut?

Hexa Nut of Rinsten Spring is 6 mm.

Last updated: July 31, 2017 11:44

What size&weight is it?

Length is 170mm, height - 50 - 80mm, width - 51mm. Weight - 392 grams Last updated: Sun, Apr 2 2017 4:01 am EDT

What it is made from ?

Its made from steel 70 or 50CrVA. Last updated: Tue, Mar 21 2017 8:16 am EDT

Where will be production of Rinsten Spring?

Mass production will be manufactured in China, and custom versions we will make in Ukraine. Last updated: Tue, Mar 21 2017 8:51 am EDT

What is the weight limit for Rinsten Spring?

We have carried out a bench tests of the Rinsten Spring and it remained operable at the load of 400kg. That is why we are pretty confident in our product and can offer it to our customers of up to 150 kg (330 lbs) lifetime warranty. Last updated: Tue, Mar 21 2017 8:51 am EDT

What colours are available?

There will be 3 colors: gold, silver and black. And every backer only on Kickstarter will get with “Kickstarter Edition” engraving. Pick yours! Last updated: Tue, Mar 21 2017 8:51 am EDT

What happens to my money if the project is not successful on Kickstarter?

You don't pay anything. If the project does not reach the target then no money is taken. Last updated: Tue, Mar 21 2017 8:16 am EDT

Who rides on the Rinsten Spring?

There is no limit on weight, height, age and skills or riders who can use Rinsten Spring. Anyone, who wants to be healthy and feel comfortable on a bike, can use it! Last updated: Tue, Mar 21 2017 8:51 am EDT

What is the angle of spring?

The angle is 8-10 degrees, but when you are riding, your saddle is at an accustomed angle, parallel to earth. Last updated: Tue, Mar 21 2017 8:51 am EDT

Should I buy additional components to set up it?

No, you already have all packed to set it up to your bike in 5 minutes ! What's more, suitable for any weight. Last updated: Tue, Mar 21 2017 8:51 am EDT

Do you have any patents?

We do have a patent pending on design of the Rinsten Spring technology. Last updated: Tue, Mar 21 2017 8:51 am EDT

I’m a bike store owner and am very interested in Rinsten Spring. Who can I talk to about being a retailer/distributor for your product?

Great, please contact us at info.rinsten@gmail.com Last updated: Tue, Mar 21 2017 8:16 am EDT

If I back now, is the money taken out of my account today?

No, only after the campaign has closed (and if it has been a success of course!) will any money be taken out of your account. (if you have money on your account). Last updated: Tue, Mar 21 2017 8:16 am EDT

Will you ship internationally?

Yes, we are able to ship internationally and working to make this process faster. Last updated: Tue, Mar 21 2017 8:16 am EDT

Can I return the spring if I don't like it?

Sure, If you're not satisfied with your Rinsten Spring you can return it, no questions asked. You have 30 days to make it. Last updated: Tue, Mar 21 2017 8:42 am EDT

Shipping Updates

Current Estimated Shipping Date: July 2017

The first batch is supposed to be shipped in July 2017

Last Updated At: 05/10/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://rinsten-spring.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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